Terms of service

This website is operated by Cerrado Essence. Throughout the site, the terms “we”, “us”, and “our” refer to Cerrado Essence.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein. If you do not agree to these terms, you may not access the website or use our services.

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or territory, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor violate any applicable laws in Australia.

Product Information

Our products are artisan and fashion jewellery, crafted using natural materials, including Golden Grass.

Due to the nature of these materials:

  • Each piece is unique
  • Variations in colour, texture, shape, and finish may occur
  • Product images are indicative and may show minor natural variations

These variations are considered a natural characteristic of the product and do not constitute a fault.

Pricing & Availability

All prices are listed in Australian Dollars (AUD).

We reserve the right to:

  • Change prices at any time without notice
  • Limit quantities of any products
  • Discontinue products at our discretion

Prices and availability are subject to change prior to order confirmation.

Orders & Payments

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Suspected fraudulent activity
  • Incorrect pricing or product information
  • Issues with payment authorisation

If an order is cancelled after payment has been processed, a refund will be issued where applicable.

Shipping

Shipping times provided are estimates only and may vary due to factors outside our control, including postal delays or remote delivery locations.

Shipping fees are non-refundable, except where required under Australian Consumer Law.

Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

We do not offer refunds or returns for change of mind. Refunds, replacements, or other remedies are provided only in accordance with the Australian Consumer Law, including in cases where a product is faulty or defective.

Jewellery Care & Responsibility

Customers are responsible for reviewing product descriptions and Jewellery Care instructions prior to purchase.

Damage caused by:

  • Improper care
  • Exposure to water or chemicals
  • Impact or misuse
  • Normal wear and tear

is not covered under our Returns & Refunds Policy.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website
  • Our liability is limited to the remedies required under the Australian Consumer Law

Nothing in these Terms excludes or limits rights that cannot be excluded under Australian law.

Intellectual Property

All content on this site, including images, text, logos, and designs, is the property of Cerrado Essence and may not be copied, reproduced, or used without prior written permission.

Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Continued use of the website following any changes constitutes acceptance of those changes.

Contact Information

For any questions regarding these Terms of Service, please contact us at cerradoessence@gmail.com.